THeRe'S An AnGeL On My ShOuLdEr...

Thursday, June 08, 2006

Hello? Is there anybody there? 

Email is a wonderful thing, isn't it? So efficient & time-saving and a complete god-send if you work in a job where you can't make endless personal phone calls arranging all the requirements for an impending wedding. Well, it sounds good in theory, but it doesn't actually work that way. I've sent off countless emails to venues, menswear stores, Jewwellers, stationers etc... and have only received replies from about a third of them. I don't know if the email addresses were no longer valid, hence never reached them, or whether they never even bother to look, or if they do, reply. A couple who did reply, have given up on replying to subsequent emails seeking further details or clarification. It's so bloody frustrating! Hence it's no surprise that we will probably be sourcing several items from overseas, because they DO respond to emails and are only too glad to be of assistance. It also means I'm going to have to take some days off to make all of the endless phone calls & do the running around I was trying to avoid.

What is wrong with Australia? Do we have no concept of customer service? Do they even care??




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